Sources list for ESSAYS ON TRENDS IN CUSTOMER SERVICE RELATING TO BANKING SECTOR:

Gorchels, Linda M. 1995. "Trends in marketing services. (Marketing of Library and Information Services)" Library Trends, 1 January.
Analysis of Taco Bell

Grealish, A. (2005, December 14). Banking trends in 2005 that will make a difference. Bank Systems & Technology. Retrieved February 25, 2005 from Web site: http://www.banktech.com/showAr ticle.jhtml?articleID=55301770 Grealish, A. (2005, December 14). Banking trends in 2005 that will make a difference. Bank Systems & Technology. Retrieved February 25, 2005 from Web site: http://www.banktech.com/showAr ticle.jhtml?articleID=55301770
Banking Technology

Federal Reserve Bank of New York - Banking Information- E-Banking. On the Internet at www.newyorkfed.org/education/ebanking/print.html E-Banking delivery channels. The Financial Gazette. November 2004. On the Internet at http://www.fingaz.co.zw/fingaz/200
E-Banking Operations

Business Wire. (April 5, 2005). Privacy of online banking key to customer loyalty.
Privacy and Automated Banking

"12 Consumer Trends and Counter Trends" (2004) Retail Industry: 2004 and Beyond: Emerging and Evolving Consumer Trends. Hallmark's Marita Weseley-Clough. Retrieved From http://retailindustry.about.com/c s/retailtrends/a/bl_trends2004.htm "12 Consumer Trends and Counter Trends" (2004) Retail Industry: 2004 and Beyond: Emerging and Evolving Consumer Trends. Hallmark's Marita Weseley-Clough. Retrieved From http://retailindustry.about.com/c s/retailtrends/a/bl_trends2004.htm Accessed on 25 Feb
Buyer Behavior

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